WHALESLANKA

Tour Operator

Return Policy

Whaleslanka.com, our goal is to ensure your complete satisfaction with your purchase. If, for whatever reason, you are dissatisfied with your purchase, you can return it to whaleslanka.com within 07 days of purchase date. If you unsatisfied with your tour or tour package you have to inform about this officially within 10 days.

You have the option of exchanging receiving a refund for the full amount of the item purchased. Refunds on returned items will be issued in the same payment form as tendered at the time of purchase. If payment was made by credit card, once we receive the product we will credit your account.

Please allow 7-10 days for a credit to appear on your credit card statement. If payment was made by check, the refund check will be issued after 10 business days from the date of purchase.

Please read all conditions below. If conditions are not met, whaleslanka.com reserves the right to refuse the return or to charge a restocking fee not less than 15%.


How to return your payment

  1. Client should officially inform about the cancellation of tour within 03 days after the booking date.
  2. In order to return an item you need to first obtain your purchased tour package within available dates. (Before 07 working days to your booked date)
  3. Send the requesting the payment by email to info@whaleslanka.com with clear details of tour package.
  4. Send the requesting the payment by letter below mention address " Whaleslanka.com No.665, Palana, Weligama Sri Lanka. "
  5. The reservation number and the full details of the tour must be clearly written on the letter or the email.
  6. Client should officially inform about the cancellation of tour within 03 days after the booking date.
  7. Whaleslanka.com can’t guarantee about seen whales during the tour because without seen any whale during the tour we don’t return your payment but possibility is 90%
  8. Tour package should be during the valid time.
  9. Whaleslanka.com doesn’t refund payment because of delay reach the journey start place.
  10. Tour reservation number should be clearly mention